BPOs gave India a significant place in global business. Business Process Outsourcing consists of outsourcing to third party service providers to perform various processes of a business. PGD in BPO Management provides knowledge and Skills of Call Center and BPO Management. PGD in BPO Management also gives a plenty of exposure to handle various roles in BPO industry.
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Online Course – If you’re a professional who is looking to progress your career to the next level, discuss your study opportunities with our expert.
Course Details
SEMESTER I
Introduction to BPO
Strategic Management for BPO
Setting up of BPO Organization- A Strategic View
Training Methodology in BPO Organization
Legal Aspects of Business
SEMESTER II
E-commerce
E-Customer Relationship Management
Technology Aspects of BPO
Knowledge Process Outsourcing
Data Protection and Data Security
